Service Information

CSM Fuel Surcharge Rates

Changes in fuel prices result in fluctuating costs for the transport industry, necessitating a variable fuel surcharge which may rise, fall or be removed, in line with movements in fuel prices.

Current rates are:

Standard shipments: 11%

Express Shipments: 14%

Large Package Surcharge

A surcharge will apply to packages over a combined length and girth of 300cm

Please note packages subject to a large package surcharge will be charged at a minimum of 40kg

Undelivered Package

Packages not delivered or refused will be returned to the carrier's depot at the account holder's expense, and billed accordingly.

Please note that for destinations outside the EU local customs charges could also be applied.

Over Maximum Size

A surcharge applies to packages over 70kg or packages over the maximum length of 270cm.

Please note packages exceeding either the maximum length or girth will be charged at a minimum of 40kg.For anything with a length and girth over 419cm please contact your local branch for an alternative service and quote.

Saturday Deliveries

Available to most cities & towns in the UK, and major EU and Worldwide destinations^*.

* Please call to check availability

Address Correction Fee

An additional fee per consignment is charged where an address has to be amended.

DDP (Delivery Duty Paid) Fee

If you'd like to pay the duty and tax for shipments sent to and from countries outside the EU (provided the country allows this), then a surcharge is applicable per consignment in addition to any tax, Duty and Customs Processing fees. These charges must be paid immediately.

Additional Handling

This applies to any packages that are over 30 kilos, as assistance could be required to load heavy items.

It may apply to packages that are:

• Not fully encased in cardboard.
• Encased in metal or wood.
• Over 100cm in length (or if the second longest side is over 76cm).
• In plastic wrapping.
• Cylindrical.

Please also be aware that the maximum weight to certain international destinations is 31.5kgs due to aircraft size - please confirm with CSM beforehand.