KEY INFORMATION
SENDING A PARCEL
Sending a parcel is very simple and straightforward using our online booking system. You need to register for an account with us first, and once you receive your username and password log in to your account. Click “Send a Parcel” to begin processing your shipment and follow the on-screen instructions to give us the delivery address, package details etc. Once everything is complete, press “Print Label”, stick it on your package and that’s pretty much it. Depending on the destination of your parcel, you may need to supply an invoice for Customs purposes. Please contact your local CSM branch for details.
SERVICES
The services available to you will depend on your destination, please see our Services page for clarification.
CUSTOMS INVOICE
Invoices are required for Customs purposes for packages being sent outside of the EU, they are not required for document envelopes only. Documents over 2kgs will require an invoice.
ONLINE BOOKING HELP
Return Services
If you’d like a parcel returned to you then we have two types of service to help you:
1. Email Label
This is available from most areas, and the label is free of charge. Just email a return address label to whoever has the parcel, and then either you or they can contact the carrier to arrange (book) a collection. Shipping costs will be charged in accordance with your existing rates.
2. RS1
A surcharge of £5 is applied per package label in addition to the shipping costs. Collection will be made the day after booking.
- Please be accurate when giving the number of packages, weight and size as you’ll be charged for the number of labels produced, even if they’re not all used.
- Please also note that the surcharge will be applied if the return is arranged but the packages not collected.
3. RS3
A surcharge of £5 is applied per package label in addition to the shipping costs. Collection will be made the day after booking.
- Please be accurate when giving the number of packages, weight and size as you’ll be charged for the number of labels produced, even if they’re not all used.
- Please also note that the surcharge will be applied if the return is arranged but the packages not collected.
Please also remember that whichever option you choose you may incur additional charges if the weight / size is greater than that given at the time of booking.
International returns will be delivered to our own depot and may be liable for duties and taxes which are payable before final delivery to the client
For imports from countries outside the EU a surcharge of £15 per consignment is applicable in addition to any tax, duty and processing fees.
Any imports from outside the EU will require commercial invoices for UK customs.
24 hours notice is required for all third party collections, national and international.
Documentation
- A tracking label needs to be completed for each package / shipment.
- Enter the consignment on to our web system, print off the label and firmly affix it to the box.
- Please make sure that there are no other addresses / labels on the package(s).
- If you’re sending packages outside the EU then you must provide invoices for Customs purposes (invoices are not required for documents contained in document envelopes). Place two copies on the main package, and give two to the driver.
Insurance
Please note that all consignments are sent at owners’ own risk, and are only covered to the extent of the carrier’s maximum liability. All packages are carried under the BIFA terms & conditions which are available on our website www.csmlogistics.co.uk
Your goods can be insured but only if we receive your written instructions to do so each time you book a shipment.
For more information please see the insurance page.
Deliveries to PO Boxes
We do not deliver to or collect from PO box numbers or BFPOs in the UK or Europe. It may be possible to do so for certain destinations in Africa and the Middle East – please check with CSM beforehand.
