Sending A Parcel

• Return Services

  If you'd like a parcel returned to you then we have two types of service to help you:

  1. 1. Email Label

     This is available from most areas, and the label is free of charge. Just email a return address label to whoever has the parcel, and then either you or they can contact the carrier to arrange (book) a collection. Shipping costs will be charged in accordance with your existing rates.

  2. 2. RS1

     A surcharge of £5 is applied per package label in addition to the shipping costs. Collection will be made the day after booking.

     • Please be accurate when giving the number of packages, weight and size as you'll be charged for the number of labels produced, even if they're not all used.
     • Please also note that the surcharge will be applied if the return is arranged but the packages not collected.

  3. 3. RS3

     A surcharge of £5 is applied per package label in addition to the shipping costs. Collection will be made the day after booking.

     • Please be accurate when giving the number of packages, weight and size as you'll be charged for the number of labels produced, even if they're not all used.
     • Please also note that the surcharge will be applied if the return is arranged but the packages not collected.

  Please also remember that whichever option you choose you may incur additional charges if the weight / size is greater than that given at the time of booking.

  International returns will be delivered to our own depot and may be liable for duties and taxes which are payable before final delivery to the client

  For imports from countries outside the EU a surcharge of £15 per consignment is applicable in addition to any tax, duty and processing fees.

  Any imports from outside the EU will require commercial invoices for UK customs.

  24 hours notice is required for all third party collections, national and international.

Documentation

• A tracking label needs to be completed for each package / shipment^*.
• Enter the consignment on to our web system, print off the label and firmly affix it to the box.
• Please make sure that there are no other addresses / labels on the package(s).
• If you're sending packages outside the EU then you must provide invoices for Customs purposes (invoices are not required for documents contained in document envelopes). Place two copies on the main package, and give two to the driver.

Insurance

Please note that all consignments are sent at owners' own risk, and are only covered to the extent of the carrier's maximum liability. All packages are carried under the BIFA terms & conditions which are available on our website www.csmlogistics.co.uk

Your goods can be insured but only if we receive your written instructions to do so each time you book a shipment.

For more information please see the insurance page.

Deliveries to PO Boxes

We do not deliver to or collect from PO box numbers or BFPOs in the UK or Europe. It may be possible to do so for certain destinations in Africa and the Middle East - please check with CSM beforehand.