Welcome to our video hub, here you’ll find a range of video tutorials with a step by step guide demonstrating how to manage your address book, book collections and returns, get a quote, send a parcel and much more.
Address book management
Booking a collection
Please watch our short tutorial to show you how to manage your contact information for your address book using the CSM website
Please watch our short tutorial on how to arrange parcel collections.
Get a quote
Return service
Please watch our tutorial on how to get a quote for a consignment or parcel. The video details how to look up a price prior to creating your label and how to book your collection.
Please watch our tutorial on how to create a return service parcel.
Send a parcel
Void a consignment
Please watch our tutorial on how to send a parcel using the CSM website.
Please watch our video tutorial on how to void a consignment using the CSM website.
PDF Guides
Our PDF guides cover a range of things you may need to do within the CSM system including; booking a manual collection, booking specific courier collections, creating a commercial invoice and creating return consignments. Please download the PDFs below.
How to book a manual collection through your CSM account.
How to book specific courier collections through your CSM account.
How to create a commercial invoice on our CSM System.
How to create a return consignment and book a collection.
