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We welcome your questions and encourage you to call us with any enquiries you might have. However, you might find a quicker answer to your question if you just check our list of FAQs.
Log in to your account and go to the “Get a Quote” link in the left-hand menu. Enter the parcel details and address (you must have a postcode), the service you want (e.g. CSM 24, CSM 12 etc), and click “Get a Quote” – it’s that easy!
It means your parcel will be delivered by 5:30pm, local time, for business addresses. Residential addresses could take a little longer, up to 7pm local time.
You certainly can. Just give your local CSM office the details of which of your branches you’d like collections to be made from, and we’ll add it to your account. When you want to send a parcel from that branch, just put their address in as the “collection address”.
Click on the tracking number on your “consignment” screen. A link will take you directly to the carrier’s website which will give you full details of the progress of your parcel delivery.
Yes you can, just ask your local CSM office to arrange it for you.
PO Box addresses – only available to certain International Destinations, and if available then a contact telephone number for the recipient MUST be provided.
We don’t deliver to or collect from PO Box numbers or BFPOs in the UK or Europe. It may be possible with certain African and Middle Eastern destinations. Please check with us before booking.
You’ll find full information on our Service Information page
All our terms reject any liability for consequential loss, either specifically or by omission, except for a liability up to a maximum sum represented by the freight charges for that consignment. The reason for this exclusion is that it is not possible to insure because theoretically there could be no limit to such a claim, and it would not bear any relation to the charge or value of shipment. We would advise you to consult your own marine brokers for cover or we can advise whether you require one.
Yes, our ‘How To Guides’ can be found here.
Find out more about the benefits of putting your deliveries into our hands. Get in touch today with your nearest CSM branch.
Registered Details35 Ballards Lane, London, England, N3 1XWcompany number: 03274787
CSM Logistics, 25D Copperfield StLondon SE1 0EN
Accounts: 020 7928 9080
CSM 2021. All RIGHTS RESERVED.